Job Position:

  • Client Service Representative
  • Commercial Lines
  • Director of Operations
  • Provide support with regards to new business/renewal/service processes between Team and Client to maintain and nurture new and existing business relationships.

We are seeking an enthusiastic, organized Client Service Representative to join our team. The ideal candidate will have excellent customer service skills as well as some industry knowledge and the desire to grow their career in a fast-paced role. In this position, you will build and maintain long-lasting relationships with our clients and provide support to our Client Relationship Managers.


Why You Will Love this Job

  • You will have the ability to work independently and remotely with a hybrid schedule
  • We offer comprehensive training and support as you learn the ropes
  • You will get the opportunity to network with business leaders across a variety of industries
  • There is never a dull day. You will help to solve complex, challenging problems and manage various client documents and policies daily.


How You Will Succeed

  • Process policies, endorsements, audits and other policy documents accurately and efficiently
  • Regularly provide personalized consultation to clients and escalate complex issues to Client Relationship Managers in order to best assist internal and external clients
  • Enter all account and policy information into the agency management system with an outstanding level of data integrity and accuracy.
  • Prepare certificates, policies, and other documents for delivery via email, US Mail, or by hand
  • Manage premium finance agreements and notices of cancellation, recession, and reinstatement. Assist with accounting discrepancies in premium and commission and accounts receivable
  • Communicate effectively with clients and colleagues of all levels from support to executives.


Why We Will Love You

  • You are highly organized, analytical and reliable, and possess excellent written and verbal communication skills
  • You have a basic understanding of risk and have an interest in this industry
  • You love delivering excellent customer service and going above and beyond for your clients
  • You are skilled in MS Office, internet navigation, and agency management systems
  • You have the ability to obtain a Maryland insurance license


If you possess the above qualifications and are a self-motivated, detail-oriented customer service professional looking for a change, apply today! We want you on our team.


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